Vcity66 is fully committed to protecting the privacy and personal data of every member. This document explains how we collect, use, store and protect your information while you use our platform.
SSL Encryption
Security Monitoring
Sale of Data to Third Parties
Data Protection Act Compliance
Six core principles that underpin vcity66's Privacy Policy in handling members' personal data.
All your personal and financial data is encrypted using 256-bit SSL technology. Sensitive information is stored on protected servers and accessible only to authorized personnel.
Vcity66 has never and will never sell, rent or transfer your personal data to third parties for marketing or commercial purposes without your explicit consent.
You have the full right to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Our Privacy Policy fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We continually update our practices in line with the latest developments in data protection law.
You can manage your cookie settings at any time. Only cookies required for basic platform functionality are active by default, while marketing cookies require your consent.
In the event of any data security breach involving your information, vcity66 will notify you within 72 hours via your registered email in accordance with industry best practices.
This Privacy Policy applies to all members and users of the vcity66 platform, including the website and mobile app. By using our services, you agree to the practices described in this document.
Vcity66 ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy explains in detail how we handle your personal data — from how it is collected, to how it is protected and when it is deleted.
This document is drafted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and complies with international data protection standards. We are committed to being transparent and clear in every aspect of how we handle our members' personal data.
This policy covers all ways you interact with vcity66, including browsing our website, registering an account, making financial transactions, contacting customer support, and using our mobile app. If you have any questions after reading this document, our team is ready to help.
We only collect data that is strictly necessary to provide you with a safe, legitimate, and quality service. Below are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, IC number, date of birth | KYC verification, fraud prevention |
| Contact Information | Phone number, email address | Account communications, security notices |
| Financial Data | Bank details, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser | Security, fraud prevention |
| Usage Data | Game records, login history | Legal compliance, support |
| Cookie Data | Login session, language preferences | Enhanced user experience |
We do not collect irrelevant information or more than is necessary for the stated purposes. Biometric data, medical information, or other special category data is not collected unless required by law in specific circumstances.
The data we collect is used solely for the following purposes and will not be used beyond the stated scope without your consent:
We do not use your personal data to make automated decisions that negatively affect you without human intervention. Every important decision involves a review by our team.
Vcity66 does not sell your personal data. However, in certain situations, we may need to share information with selected third parties to enable the platform to operate securely and in compliance with the law:
All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for the specific agreed purposes. We conduct regular audits of all our service partners.
Vcity66 does not share your personal data with advertising companies, data brokers or any other commercial entities for third-party marketing purposes.
The security of your personal data is our highest priority. vcity66 implements multiple layers of technical and organisational protection to ensure your data remains secure at all times:
Our data retention periods are based on legal and operational requirements. Transaction data is retained for seven years in line with AML requirements, while general usage data is deleted once an account is closed and the minimum retention period has passed.
The vcity66 platform uses cookies and similar technologies to enhance user experience and ensure the security of your session. Below are the types of cookies we use:
You can manage your cookie settings at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the platform. We use first-party analytics and do not integrate third-party trackers that collect data across multiple websites.
Under Malaysia's PDPA and our own policy, you have the following rights regarding the personal data we hold about you:
Request a copy of all personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data in our records.
Request deletion of your personal data, subject to legal retention obligations.
Request that we restrict the processing of your data in specific situations you define.
Receive your data in a structured, portable format that can be transferred to another service provider.
Object to the processing of your data for direct marketing purposes or certain other purposes.
To exercise any of these rights, please contact our support team via live chat or email. We will process your request within 30 business days. Some requests may require identity verification first to ensure the security of your account.
The vcity66 platform is strictly for adult users aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If we find that personal data of a child has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians with concerns regarding this matter are encouraged to contact us directly.
If you suspect someone under the age of 18 is using this platform, please contact our support team immediately. We take this responsibility seriously.
Vcity66 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the technologies we use. Any amendments will be communicated to you through the following means:
Continued use of the vcity66 platform after the effective date of any amendment constitutes your agreement to the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.
For any questions, concerns or requests relating to your personal data, the vcity66 Data Protection Officer (DPO) team is here to help.
We encourage you to contact us directly first before filing any formal complaint with the Department of Personal Data Protection Malaysia. We are committed to resolving every privacy issue fairly, transparently, and within a reasonable timeframe.
The health of your personal data is a shared responsibility. Help us protect your account by keeping your contact information up to date and making use of the security features we provide.
Register a vcity66 account today and enjoy a fully protected online entertainment experience. Your privacy is our priority from day one and beyond.